Membership Payment Failures

 

Once your payment has been attempted for the month, this means your access has rolled into the next month.

This also means that if the payment fails, it is still owed, and must be cleared before cancellation.

 

Cancellation before this outstanding balance is due can occur large additional fees, so please ensure membership is cleared, either manually or automatically prior to cancellation.

 

First Payment Fail

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Do not worry, these things happen! There is nothing you need to do right now, and the direct debit system will try again automatically, you will have been alerted of the approximate date this will take place.

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You should also receive and email from GoCardless to alert you of this. Weekends / bank holidays can delay this ever so slightly.

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You will continue to have access to the page and all content features.

 

Second Payment Fail

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If your payment collection has failed on two separate attempts, your access will now be suspended until the payment is successfully received.

 

The system will automatically be retried on / around the approximate date that you have been notified of. You should also receive and email from GoCardless to alert you of this. Weekends / bank holidays can delay this ever so slightly.

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It is your responsibility to let us know that your payment has successfully been taken.  The system only alerts us of failed attempts, if we are not notified by yourself, we will be unaware that you can now regain access to the page and its content. It is not our responsibility to check successful payments and there is a risk that you will continue to pay without access if you do not notify us. We cannot be help responsible for a running direct debit and no access being re-granted.

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There can be a slight delay from collection from your bank, to confirmed / cleared in our system, we do kindly ask that you wait for it to show green / confirmed on our end until we let you back on to avoid any possible issues / bouncing payments etc.

 

Third Payment Fail

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Our system allows three failed payment attempts, and after the third failure, we ask that you now clear this manually. You have two options of how to pay and clear your outstanding balance for the month:

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Bank transfer – leaving your Instagram handle (@) as the reference so we can trace this.

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Balloon Occasions Décor & More LTD

04 – 06 – 05

16134319

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PayPal – this payment MUST be made via friends and family to avoid additional fees. We only offer this to help make things easier for you, so please ensure you do pay via F&F.

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Email: hello@balloonoccasions.uk

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We allow 48 working days (Mon – Fri) to clear this payment.

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If you do not clear the payment within this time frame, we will begin the process of a collection agency, where you will be liable for any additional fees this occurs.

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Your mandate will NOT be cancelled, due to the outstanding balance on the account, failure to communicate with us risks the mandate attempting payment for upcoming months. Please keep an open line of conversation, we cannot be responsible for payments being taken thereafter.

 

Once your payment is cleared, we can only then cancel your mandate / direct debit should you wish for your membership to end.

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For more T&Cs please visit: https://www.balloonoccasions.uk/b2b-tcs